Privacy Policy

Last updated: April 16, 2026

SMS Consent Disclosure: Phone numbers and SMS opt-in consent collected by ClinicPing will never be shared with third parties or affiliates for marketing purposes.

1. Information We Collect

ClinicPing collects the following personal information from users who sign up for appointment reminders:

  • First name and last name
  • Email address
  • Phone number
  • Appointment date and time
  • Language preference

2. How We Use Your Information

We use your information solely to:

  • Send appointment reminder messages via SMS and/or voice call
  • Process appointment confirmations and cancellations
  • Communicate essential appointment-related information

We do not use your information for marketing purposes, nor do we sell or share your data with third parties for their marketing purposes.

3. SMS/Voice Messaging

  • Consent: You will only receive messages after you have provided explicit consent by signing up on our opt-in page at https://clinicping.net/opt-in.
  • Frequency: You may receive up to 4 messages per appointment (reminder, confirmation, and follow-up).
  • Opt-out: Reply STOP to any message to stop receiving SMS reminders. You can also contact us at [email protected] to opt out.
  • Help: Reply HELP for assistance.
  • Costs: Message and data rates may apply depending on your mobile carrier and plan.

4. Mobile Information and SMS Data Sharing

No mobile information, phone numbers, or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be sold, rented, or shared with any third party under any circumstances.

The only third party with access to your phone number is Twilio, our SMS delivery service provider, and this access is strictly limited to message delivery purposes.

This policy applies to all categories of mobile data, including but not limited to: phone numbers, SMS opt-in records, consent timestamps, and message content.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We retain appointment data for a reasonable period to support operations. We implement appropriate technical and organizational measures to protect your personal information.

6. Third-Party Services

We use Twilio to deliver SMS and voice call reminders. Twilio processes your phone number and message content solely for delivery purposes. For more information, see Twilio's Privacy Policy.

7. Your Rights

You have the right to:

  • Opt out of SMS/voice reminders at any time by replying STOP
  • Request information about the data we hold about you
  • Request deletion of your personal information

To exercise these rights, reply STOP to any message or contact us at [email protected].

8. Contact Us

If you have questions about this privacy policy or our data practices, please email us at [email protected].